Randstad - Saint John, NB - We are looking for a Bilingual Digital Support Expert for our client in the printing and telecommunications industry. Responsibilities: Provide an Excellent Customer Experience Solve Customer Hardware, Software and Networking problems at first contact using multiple Xerox Systems and Software Tools ... Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencing and Web Chat Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary Enable first visit resolution in the field by executing full problem diagnosis Resolve issues on the first call and engage escalated groups as appropriate Contribute to knowledge systems to enhance solutions provided to customers Interchange among a variety of Xerox systems and technologies Provide feedback on Policies and Procedures to continuously improve Customer experience Maintain product knowledge Meet and exceed performance targets Represent Xerox to Customers in a Professional and Ethical manner Advantages -Work for a top-tier organization in the Global Corporation - Earn the competitive wage of $16 per hour -Work in Saint Johns -Work full time business hours on a 12 month assignment Qualifications Post-Secondary Education is an asset Bilingualism (French) is required 1-2 years of related experience preferred Demonstrated Superior Customer Service Skills Experience using Social Media technologies (Skype, Facetime, Google Duo) Experience with Apple and Android devices to support video conferencing Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP, VPN, Unix, MAC Solid Problem-Solving Skills Ability to communicate effectively - listening, written & verbal Ability to deliver results independently and as a part of a team Strong Organizational, Prioritization & Time Management Skills Critical thinking and decision making Ability to multitask effectively with attention to detail High level of achievement and self-motivation Lindsay, Sylvia, Carlo, Peggy Phone Number: 416.861.9888 Fax Number: 416.861.8727 ADVANTAGES -Work for a top-tier organization in the Global Corporation - Earn the competitive wage of $16 per hour -Work in Saint Johns -Work full time business hours on a 12 month assignment RESPONSIBILITIES QUALIFICATIONS Post-Secondary Education is an asset Bilingualism (French) is required 1-2 years of related experience preferred Demonstrated Superior Customer Service Skills Experience using Social Media technologies (Skype, Facetime, Google Duo) Experience with Apple and Android devices to support video conferencing Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP, VPN, Unix, MAC Solid Problem-Solving Skills Ability to communicate effectively - listening, written & verbal Ability to deliver results independently and as a part of a team Strong Organizational, Prioritization & Time Management Skills Critical thinking and decision making Ability to multitask effectively with attention to detail High level of achievement and self-motivation... - Permanent - Full-time
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