Menzies Aviation. - St. John's, NL - Customer Service professionals, working in a fast-paced airport environment. Providing quality customer service, ticketing, check-in processing and luggage claim handling and service assistance to all travelling customers. Main Accountabilities Include: - Ensure accuracy of all weight and balance requirements - Promptly handle all customer service complaints with a focus on positive resolution. - Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation. - Assist customers with special needs and unaccompanied minors. - When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors. - Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. - Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements - You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record. - Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies. - Required to attend the mandatory training imposed by the Company and Airlines as per job role. - Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds. - Promote a professional image at all time and comply with company uniform standards - Other duties as assigned. Qualifications and Experience: - Must be at least 18 years of age and legally able to work in Canada; - Must have high school diploma, GED or equivalent work experience; - Must be able to speak, read, and write in English; - Must complete and pass initial new hire classroom and on-the-job training - Valid G or G2 driver’s license with good driving record. - Must be able to hold and maintain all required airport security clearance - Reliability, our customer and your fellow employees rely on you - Must be available and flexible to work variable shifts including weekends and holidays; - Must be comfortable working in an airport environment - Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time. Job Types: Part-time, Permanent Pay: $14.50 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Saint John, NB (preferred) Education: - Secondary School (preferred) Experience: - aviation: 1 year (preferred) - Customer service: 1 year (preferred) Language: - English (preferred) Work remotely: - No... - Permanent - Part-time
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