Customer Support Representative - Saint John Job Postings

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Old 03-30-2021
Saint John Jobs Saint John Jobs is offline
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Default Topic: Customer Support Representative - Saint John

Customer Support Representative - Saint John

Randstad - Saint John, NB - We are looking for a Customer Support Representative for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you! You'll be able to provide quality customer service while solving problems and upselling solutions. ... Advantages - Work for a top-tier organization in the Global Corporation - Earn the competitive wage of $15 per hour - Monday to Friday - No weekends - Rotating shifts between 9am to 9pm - Rotating 2 weeks on-site and 2 weeks remote - Work in Saint John, NB -Work full-time business hours on a 12-month assignment When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs. Responsibilities -Provide an Excellent Customer Experience -Solve Customer Hardware, Software, and Networking problems at first contact using multiple Xerox Systems and Software Tools -Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencing and Web Chat -Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to the appropriate team as necessary -Resolve issues on the first call and engage escalated groups as appropriate -Contribute to knowledge systems to enhance solutions provided to customers -Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met -Interchange among a variety of internal systems and technologies -Provide feedback on Policies and Procedures to continuously improve customer experience -Maintain product knowledge -Meet and exceed performance targets -Represent the company to Customers in a Professional and Ethical manner Qualifications -Post-Secondary Education is an asset -1-2 years of related experience preferred -Demonstrated Superior Customer Service Skills -Experience using Social Media technologies (Skype, Facetime, Google Duo) -Experience with Apple and Android devices to support video conferencing -Solid Problem-Solving Skills -Ability to communicate effectively - listening, written & verbal -Ability to deliver results independently and as a part of a team -Strong Organizational, Prioritization & Time Management Skills Summary If you're interested in the Customer Service Representative role in Saint John, please apply online at Qualified candidates will be contacted.... - Permanent - Full-time

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